Common questions about caravans

Click a topic below to quickly find the help you want.

• Some additional driving suggestions?
• What are general Cuban regulations for driving?
• What does the insurance policy cover?
• What is not included in the camper daily rental payment?
• What is the procedures for camper rental?

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Some additional driving suggestions?

Pay special attention in tunnels and places with bushes and low cables. Pay attention to traffic signals. When leaving the camper, make sure that the windows that open on the outside are latched; they can be blown open by the wind. Keep the camper in a safe and well-lit place and always put your belongings out of sight when you are leaving the camper; We cannot be responsible for lost or stolen personal items.

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What are general Cuban regulations for driving?

The minimum age for driving is 21 years. In Cuba is drive on the right hand side of the road and use standard international traffic signs. The speed limit on Cuban highways is seldom more than 100 km/h. The use of seat belts is highly recommended and compulsory.

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What does the insurance policy cover?

It covers all accidents that are not the fault of the customer. In any case where the accident is the fault of the customer, the customer must pay up the first $350. In order to make a valid insurance claim you must present the police report of the accident to the camper rental agency. Total theft if the vehicle was locked and you still have the key. If you do not have the key, the theft will not be covered by the insurance. Damage to third parties The insurance policy does not cover the theft of tires or tape-recorders, nor collisions with animals.

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What is not included in the camper daily rental payment?

Insurance policy for the vehicle: If you do not have a driver's licence or if you have an accident due to alcohol or drug consumption, you will not be reimbursed by the insurer. Guarantee deposit: The deposit will be refunded in full upon return of the vehicle, if the camper has not been damaged. Fuel: You pay for all your fuel, including the gas already in the tank when you pick up the camper. Telephone calls: You pay for all telephone calls made on the mobile phone.

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What is the procedures for camper rental?

Once your request for reservation of a camper has been confirmed you will get an invoice for the full rental cost (but not including the deposit or insurance) and that amount must be deposited into our bank account before the rental date. You will be informed once the payment arrive to our bank and your rental will be guaranteed for the date and pick up hour you have requested. You will receive a copy of the voucher. On your arrival in Cuba, you should go to the Campertour offices where a voucher for the rental already paid in your name will be waiting for you. You will sign a contract directly with the rental agency and pay for the insurance and others additional costs that are not included in the rental price.